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Privacy Policy

How Cannon Mobile Mechanic LLC collects, uses, and protects the information you share with us.

1. Overview

Cannon Mobile Mechanic LLC ("Cannon Mobile Mechanic," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, book an appointment, or otherwise communicate with us, and how that information is used, shared, and protected. By using our website or Services, you agree to the practices described in this Policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: name, phone number, email address, and service address.
  • Vehicle information: year, make, model, VIN, mileage, and reported symptoms or repair history relevant to your service request.
  • Scheduling information: appointment dates, times, and preferences submitted through our booking calendar (Calendly) or by phone/email.
  • Payment-related information: we do not store full payment card numbers ourselves; payment processing is handled through the payment method presented at the time of service, which may have its own privacy practices.
  • Communications: messages, emails, or call details you send us, including anything you volunteer in those communications.
  • Website usage data: basic technical information such as browser type, device type, and pages visited, typically collected automatically by standard web server and hosting logs.

3. How We Collect Information

We collect information you provide directly to us (by phone, email, our contact form, or our online scheduling tool), information generated automatically when you browse our website, and, where applicable, information passed to us by third-party services you choose to use, such as our Calendly booking widget, our Google Business Profile, our Facebook Page, or our TikTok account.

4. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and perform requested Services;
  • Communicate with you about appointments, estimates, and invoices;
  • Provide customer support and respond to inquiries;
  • Maintain accurate business and service records;
  • Improve our website and the way we present our Services;
  • Comply with applicable legal, tax, and regulatory obligations.

We do not sell your personal information to third parties.

5. How We Share Information

We may share information with:

  • Service providers who help us operate our business, such as our scheduling platform (Calendly), email provider, or hosting provider — solely to the extent needed to perform their function for us;
  • Parts suppliers where necessary to source a specific part for your vehicle (typically limited to vehicle year/make/model, not your personal contact details);
  • Legal or governmental authorities where required to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Cannon Mobile Mechanic LLC, our customers, or the public.

6. Third-Party Services

Our website links to or embeds the following third-party services, each of which operates under its own privacy policy that we encourage you to review:

  • Calendly — used for online appointment scheduling. Information you enter into the Calendly widget (such as your name, email, and appointment details) is processed by Calendly in accordance with its own privacy policy.
  • Google Business Profile / Google Maps — used to display our location and reviews. Interactions with embedded Google Maps content are subject to Google's privacy policy.
  • Facebook — our business Facebook Page is linked from our website; any interaction with Facebook itself is governed by Meta's privacy policy.
  • TikTok — our business TikTok profile is linked from our website; any interaction with TikTok itself is governed by TikTok's privacy policy.

We do not control these third parties' data practices and are not responsible for their content or privacy policies.

7. Cookies & Tracking

Our website itself does not set custom tracking cookies beyond what may be required for basic functionality. However, embedded third-party content (such as the Calendly scheduling widget or an embedded Google Map) may set its own cookies or use similar technologies in accordance with that provider's policy. You can control cookies through your browser settings; disabling cookies may affect the functionality of embedded booking or map features.

8. Data Retention

We retain customer and vehicle service information for as long as reasonably necessary to fulfill the purposes described in this Policy, including maintaining service history for warranty purposes, complying with tax and legal recordkeeping obligations, and resolving any disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data Security

We use reasonable administrative and technical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Your Choices & Rights

You may:

  • Ask us what personal information we hold about you and request a copy;
  • Ask us to correct inaccurate information;
  • Ask us to delete your personal information, subject to our legal and recordkeeping obligations (for example, we may need to retain certain invoice records for tax purposes);
  • Opt out of non-essential email or text communications from us at any time by replying "STOP" or contacting us directly.

To exercise any of these choices, contact us using the information in Section 15 below.

11. Tennessee Residents

Cannon Mobile Mechanic LLC is a small local business operating primarily within Tennessee. We do not currently meet the size or revenue thresholds that trigger obligations under most comprehensive state privacy statutes, but we honor the requests described in Section 10 for all customers regardless of location.

12. Children's Privacy

Our website and Services are directed to adults capable of entering into a service agreement for vehicle repair. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it.

Our website contains links to third-party sites, including our Google Business Profile, Facebook Page, and TikTok profile. This Privacy Policy applies only to our website and does not extend to any third-party site you may visit through these links.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page indicates when this Policy was last revised. Material changes will be reflected here; continued use of our website or Services after changes are posted constitutes acceptance of the updated Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, contact us at:

Cannon Mobile Mechanic LLC
114 Cannon Cir, Riddleton, TN 37151
Phone: (629) 252-1826
Email: cannonmobilemechanic@gmail.com